1. All Sales Are Final
All kiosk purchases are final. Voltage Nexus LLC does not offer refunds, returns, or a satisfaction-guarantee window on kiosk purchases. Your protection on the hardware is the three-year warranty described below, which covers manufacturing defects and hardware failures.
This does not affect any right you may have with a third-party financing provider under a separate financing agreement; those terms are between you and the provider.
2. Damaged or Non-Working on Arrival
If a kiosk arrives damaged or non-functional, you are entitled to a replacement unit at no cost. Claims must be reported within seven (7) days of delivery and supported by photographs and any relevant carrier documentation. Voltage Nexus LLC will arrange a replacement once the claim is confirmed.
3. Three (3) Year Limited Warranty
Voltage Nexus LLC provides a limited three (3) year warranty covering manufacturing defects and hardware failures occurring under normal, intended commercial use.
If a kiosk fails due to a covered defect during the warranty period, Voltage Nexus LLC will provide a brand-new replacement unit. We do not repair units in the field; the remedy under this warranty is a complete replacement kiosk. The partner is responsible only for the shipping cost of the replacement.
4. Warranty Exclusions
The warranty does not cover:
- Vandalism
- Theft
- Water damage
- Accidental drops or impact damage
- Abuse or rough handling
- Improper transportation
- Misuse or use inconsistent with product documentation
- Unauthorized modifications, repairs, or firmware changes
- External environmental damage
- Improper storage (temperature, humidity, exposure)
- Electrical surges or unstable power sources
- Acts of God, weather events, and force majeure
Loss or damage from any excluded cause is the owner’s responsibility. Voltage Nexus LLC strongly recommends that owners obtain commercial insurance covering their kiosks against theft, vandalism, and accidental damage.
5. Batteries
Replacement batteries are provided free for the life of the kiosk in the following cases: a battery that is kept by a customer and results in a non-return charge is replaced and drop-shipped at no cost. Batteries that reach the end of their normal service life through ordinary wear are standard consumables and are the owner’s responsibility to replace.
6. Warranty Claims and Authorization
All warranty claims require prior written approval from Voltage Nexus LLC. Contact support@voltagenexus.com to begin a claim. Voltage Nexus LLC reserves the right to inspect a returned unit before issuing a replacement, and units showing evidence of an excluded cause of damage may be denied warranty service.
7. Shipping Disclaimer
Voltage Nexus LLC is not responsible for delays, loss, or damage caused by carriers, customs authorities, weather events, or other circumstances outside the Company’s reasonable control.
8. Contact
To begin a warranty or damaged-on-arrival claim, contact support@voltagenexus.com.